Official Documents

Ampm wallet Privacy Policy – Malaysian User Data Protection

Your privacy is our absolute priority. This document clearly explains how ampm wallet collects, processes, stores, and protects your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the latest international security standards.

Updated: January 2026 Bahasa Melayu Malaysia PDPA 2010
Our Commitment: ampm wallet does not sell, rent, or trade users' personal data to any third party for marketing purposes. Your data is used solely to provide, improve, and protect your experience on our platform.

1Introduction and Scope of Privacy Policy

This Privacy Policy ("Policy") is published by ampm wallet ("Platform", "We") and describes our privacy practices regarding the collection, use, disclosure, and protection of personal data of users of the ampmwallet.app platform, the ampm wallet mobile app for Android and iOS, and all related services.

By using the ampm wallet platform, you agree to the practices described in this Privacy Policy. This Policy forms part of our broader Terms and Conditions and should be read together with that document for a complete understanding of your rights and responsibilities as a user.

We are committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data privacy regulations. If you have any questions or concerns about how we handle your personal data, our customer support team is available via in-app live chat.

2Types of Personal Data We Collect

Ampm wallet collects your personal data through various means when you register, use the platform, or interact with our services. The categories of data we collect are as follows:

Data Categories Example Information Collection Method
Identity Data Full name, MyKad number, date of birth, gender Registration & KYC
Contact Data Phone number, email address, residential address Registration form
Financial Data Bank account number, transaction records, account balance Deposit & Withdrawal
Technical Data IP address, device type, web browser, operating system Automatically during use
Behavioural Data Game history, game preferences, active session duration Automatically during gameplay
Communication Data Support chat logs, user feedback Support interactions

We only collect data that is necessary and relevant to the stated purpose. You are not required to provide all requested information; however, failing to do so may limit your ability to fully use certain platform features.

3How We Use Your Personal Data

The personal data we collect is used for the following purposes, which are lawful under Malaysian privacy legislation:

  • Account management: Creating, verifying, and managing your user account, including the KYC process and identity verification.
  • Transaction processing: Processing deposits, withdrawals, and all financial activities securely and accurately.
  • Service provisioning: Enabling you to access all games, promotions, and features on the ampm wallet platform.
  • Account security: Detecting and preventing fraud, money laundering, and unauthorised access to your account.
  • Legal compliance: Meeting legal and regulatory obligations, including applicable AML/KYC requirements.
  • Customer support: Providing technical assistance and effectively resolving your queries or complaints.
  • Platform enhancement: Analysing usage patterns to improve the user experience and develop new features.
  • Important communications: Sending account-related notifications, promotions you have opted in to receive, and policy updates.
Legal Basis: Every processing of your personal data at ampm wallet has a valid legal basis under PDPA 2010 β€” whether based on your consent, fulfillment of a contract, the platform's legitimate interests, or a legal obligation. We do not process data for purposes not stated in this policy.

4Information Sharing and Disclosure

Ampm wallet does not sell or rent your personal data to any third party. However, in certain limited situations, we may share your information with the following parties:

  • Payment service providers: Certified payment gateways such as DuitNow and FPX require the necessary information to process your financial transactions securely. All our payment partners comply with PCI DSS standards.
  • Game software providers: Game developers providing slots, bingo, and fish shooting games on our platform receive only the minimum data required for game operation.
  • Regulatory authorities: We will disclose information when required by law, court order, or a valid request from a Malaysian law enforcement agency.
  • Cloud service providers: Data is stored on secure servers managed by certified infrastructure providers under strict data protection agreements.
  • Auditors and legal advisors: Where necessary for compliance, audit, or legal proceedings, subject to confidentiality obligations.

All third parties we work with are required to handle your data in accordance with privacy standards equal to or exceeding the requirements of PDPA 2010. We conduct periodic due diligence reviews on all our data partners.

5Data Security and Protection Measures

Ampm wallet continually invests in robust security infrastructure to protect your personal data from unauthorized access, loss, misuse, or unintended disclosure. Key security measures we implement include:

  • 256-bit SSL/TLS encryption: All data transmitted between your device and ampm wallet servers is fully encrypted using the latest encryption protocols.
  • Two-factor authentication (2FA): An additional security layer that requires identity verification through your second device during login.
  • 24/7 monitoring: An automated monitoring system that detects and alerts you of any suspicious activity on your account in real time.
  • Strict access control: Only authorised staff who require access to perform their job duties may view users' personal data, subject to comprehensive audit logs.
  • Regular security testing: Penetration testing and security audits are conducted periodically by certified independent third parties.
  • Secure data backups: Data is regularly backed up to a secure, separate location to ensure service continuity and disaster recovery.
Data Breach Complaints: In the event of a data breach that affects your rights and freedoms, ampm wallet is committed to notifying you within 72 hours of becoming aware of the incident, in accordance with industry best practices and applicable legal requirements.

6Data Retention Period

Ampm wallet retains your personal data for as long as your account is active or as long as necessary to fulfill the purposes stated in this Privacy Policy. Specific retention periods are as follows:

  • Active account data: Retained for the duration your account is active, plus 7 years after account closure for legal compliance purposes.
  • Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering (AML) legal requirements.
  • Customer support communication logs: Retained for 3 years from the date of last interaction.
  • Technical data and system logs: Retained for 12 months for security and technical troubleshooting purposes.
  • Marketing data (where applicable): Retained until you withdraw consent or request deletion.

Upon expiry of the applicable retention period, your data will be securely deleted or fully anonymized using methods that comply with international data security standards.

7Cookies and Tracking Technologies

The ampm wallet platform uses cookies and similar tracking technologies to enhance user experience, analyze platform performance, and ensure the security of your session. Below are the types of cookies we use:

Essential Cookies Functional Cookies Analytics Cookies
  • Essential Cookies: Required for core platform operations such as login session management and security settings. These cookies cannot be disabled.
  • Functional Cookies: Saving your preferences such as language, game settings, and display configuration for a more personalised experience.
  • Analytics Cookies: Helps us understand how users interact with the platform so we can improve its design and performance. This data is collected in aggregate and does not personally identify you.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some platform features. By continuing to use the ampm wallet platform, you agree to our use of cookies as described here.

8Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by ampm wallet:

πŸ‘οΈ
Right of Access

Request a copy of the personal data we hold about you at any time.

✏️
Right to Rectification

Request correction of inaccurate or incomplete data in our records.

πŸ—‘οΈ
Right to Erasure

Request deletion of your data under certain circumstances permitted by law.

🚫
Right to Object

Object to the processing of your data for specific purposes such as direct marketing.

πŸ“¦
Right to Portability

Receive your data in a structured format for transfer to another platform.

⏸️
Right to Restriction

Request restriction of your data processing while we review your objection or claim.

To exercise any of the above rights, contact our customer support team via live chat in the ampm wallet app. We will process your request within 30 business days from the date of receipt. In complex cases, this period may be extended by up to 60 days, with notification to you.

9Children's Privacy

The ampm wallet platform is strictly for adult users aged 18 and above. We do not intentionally collect, process, or store personal data from individuals under the age of 18.

If we discover that personal data of a minor has been collected without our knowledge, we will immediately take steps to delete that data and close the associated account. Parents or guardians who become aware that a child under their care has registered on our platform are requested to contact our support team without delay.

Minor Protection: ampm wallet uses an age verification system during the KYC process to ensure all registered users are adults. If you suspect that an underage individual has registered, please report it to us immediately via live chat.

10Privacy Policy Amendment

Ampm wallet reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform improvements. All amendments will be posted on this page with the latest "Updated" date.

For significant amendments that affect how we process your personal data, we will send a notification via email or in-app notification at least 14 days before the amendment takes effect. It is your responsibility to review this page periodically.

Continued use of the ampm wallet platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, please contact us to discuss your options or consider closing your account.

11Contact Us for Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the ampm wallet Data Protection Officer (DPO) team is ready to assist you.

  • Live Chat: Available 24/7 via the ampm wallet mobile app and website ampmwallet.app.
  • Email: [email protected] β€” We aim to respond within 2 business days.
  • FAQ: Visit page FAQ us for quick answers to frequently asked privacy questions.

You also have the right to lodge a complaint with Malaysia's Personal Data Protection Department (PDPD) if you believe your privacy rights have been violated and not satisfactorily resolved by us.

Comprehensive Protection

Why Your Data Is Safe with ampm wallet

We implement multiple layers of protection to ensure your privacy is safeguarded at all times

πŸ”

Bank-Grade Encryption

All your personal data and financial transactions are protected by 256-bit SSL encryption β€” the same technology used by Malaysia's leading banking institutions to safeguard your sensitive information.

πŸ›οΈ

PDPA 2010 Compliance

Ampm wallet operates in full compliance with Malaysia's Personal Data Protection Act 2010. Every data collection and processing activity has a valid legal basis and is thoroughly documented.

πŸ‘οΈβ€πŸ—¨οΈ

Data Controls in Your Hands

You have full control over your personal data. Access, correct, delete, or download your data at any time through your account settings or by contacting our responsive support team.

🚫

No Data Sales

Our firm policy: your personal data has never been and will never be sold, rented, or traded to any third party for marketing purposes. Your data belongs to you, not to us as a business asset.

πŸ””

Immediate Incident Notification

In the event of any security incident affecting your data, we are committed to notifying you within 72 hours. Transparency is our core value in privacy incident management.

πŸ›‘οΈ

Regular Security Audits

The ampm wallet data security infrastructure is regularly audited by certified independent cybersecurity experts, ensuring our systems consistently meet or exceed the latest industry security standards.

πŸ›‘οΈ

Your Privacy Protected, Your Entertainment Secured

Enjoy a safe and entertaining gaming experience at ampm wallet with full confidence that your personal data is always protected to the highest standards. Register today β€” free and risk-free.

Bahasa Melayu